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01.
For Shipping and Handling FAQ’s Click Here
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02.
I'm looking for a certain item - will Savi Jewels be carrying it?
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03.
Where is the Savi Jewels store? Can I get a printed
catalogue? |
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04.
Why are Savi Jewels prices so low?
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05.
I signed up to receive your newsletter - why am
I not getting it? |
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06.
I live outside the United States. How much will
my duties and import taxes be?
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07.
How many beads of 4mm will I get in a 15 inch strand?
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08.
How do you stand behind your Products? Do you Guarantee
all your Products? |
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09.
What is a "cookie" your website says I need to enable
them. How do I enable cookies?
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10.
How come when I log in at another computer my order
is gone? |
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11.
How do I use a coupon? Can I use more the one coupon?
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12.
How do I opt-out from your email list?
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13.
Is your Site Secured ? |
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| 2. I'm
looking for a certain item - will Savi
Jewels be carrying it? |
| We
want to have the latest and best for
jewelry makers. Let us know what you
are looking for. |
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| 3. Where
is the Savi Jewels store? Can I get
a printed catalogue? |
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You are in our store right now! We are
a purely internet-based store. We have
no printed catalogues, as we are constantly
acquiring new items, and sometimes selling
out of special items. Being on the web
allows us to update you instantly with
our new items and specials. We do ship
all orders from Bedford, NH, USA.
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| 4. Why are Savi Jewels prices so low? |
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We are a smaller company, purely internet-based.
We don't have to rent a fancy little
store-front. The people behind Savi
Jewels have been in this business since
1968 and have an extensive network of
designers, manufacturers and other direct
suppliers. Since we have our own factories
and import directly, we have the best
prices on quality products.
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| 5. I signed
up to receive your newsletter - why
am I not getting it? |
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This can arise due to a number of issues
such as spam filters, security settings
in your email account, or your inbox
being full. All of these things can
be fixed by either adding www.savijewels.com
as a safe sender, by accepting savijewels@gmail.com
as a safe sender, or by contacting your
email service provider. Please e-mail
us using the e-mail address you used
to sign up. We will research the issue
and respond accordingly.
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| 6. I live
outside the United States. How much
will my duties and import taxes be? |
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Duties and Import Taxes are based on
your country. Please contact your local
customs office for that information.
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| 7. How many beads of 4mm will I get in a 15 inch strand? |
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In a 16 inch strand you receive approximately
90-100 beads in the strand of 4mm size
beads.
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| 8. How
do you stand behind your Products? Do
you Guarantee all your Products? |
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We work very hard to give you
great deals for great products. We strive
for your total satisfaction and your
satisfaction is our priority. We at
SAVI's Guarantee that
All our items are "as stated"
in their descriptions. All the Gemstones
are Natural and Real (Not Synthetic
Or Manmade) unless stated otherwise.
All the stones we offer are guaranteed
to be High Quality. Stones are beautifully
hand crafted in our factory in India
and is polished to give a perfect
look.
Gems or Beads are shown larger than
actual size to show the quality of
the stones clearly. The Picture is
of the actual Batch. Most of the time
Beads are prettier that the picture.
The color and texture of the stone
would be close to as shown in picture.
However as these are handmade from
natural stone, each piece may have
a slight variation in shape and/or
size. Because of the variance in sizes
of natural gemstones, size of beads
and length of strands could vary by
+/- 5%
Size, color and clarity differ, due
to natural composition of the stone.
Most of the beads are polished to
give a perfect look. Color enhancing
is a normal procedure in some stones,
through heating or other man made
processes.
All the .925 Sterling Silver / beads
we offer are guaranteed to be High
Quality 92.5% Pure Silver. They are
not Plated Or Filled. These are mostly
hand crafted in our factory in India
and are given the desired finish.
We will go every inch to ensure that
every item you bid on is correctly
described, pictured, and priced. We
guarantee our total commitment to
excellence in both our products and
customer service.
All information presented above,
except for typographical errors, is
true and complete to the best of our
knowledge. If you believe that any
part of the above listing is incorrect,
please let us know so that we can
investigate and make required corrections
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| 9. What
is a "cookie" your website says I need
to enable them. How do I enable cookies? |
A cookie is just one or more pieces
of information stored as text strings
on your machine. A Web server sends
you a cookie and the browser stores
it. The browser then returns the cookie
to the server the next time the page
is referenced.
The most common use of a cookie is to
store a user ID.
For more information on cookies you
can visit How
stuff works: Cookies.
If you are receiving and error at
our store saying you must enable cookies,
please follow these Directions depending
on which browser you are using:
If you are using Mozilla FireFox:
1.At the top menu in the browser go
to TOOLS>OPTIONS
2.In the new dialog window that pops
up, click Privacy
3.Check ACCEPT COOKIES FROM SITE
4.Click OK
5.You should now be able to view our
site.
If you are using Internet Explorer
1.At the top menu in the browser go
to TOOLS>INTERNET OPTIONS
2.In the new dialog window that pops
up, click Privacy
3.Slide the drag bar down to medium
4.Click OK
5.You should now be able to view our
site.
These are the two most common browsers
used. If you are using another browser
and still need help, you can view
that browsers support/help page on
how to enable cookies
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| 10. How come when I log in at another computer my order
is gone? |
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As stated above, our shopping cart is
cookie based, another computer will
not have the cookie with your stored
information on it. |
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| 11. How
do I use a coupon? Can I use more the
one coupon? |
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All you have to do is get your COUPON
CODE, ENTER COUPON at your Check-out
page and your Coupon Discount will be
applied to your Shopping Cart. Sorry,
you can not use more then one coupon
at a time.
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| 12. How
do I opt-out from your email list? |
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Savi Jewels does not rent, trade or
sell your personal data to third parties.
For customers that make purchases, E-mail
addresses are collected and used to
notify customers about Specials, site
improvements and upcoming events. If
you do not wish to have your E-mail
address on our E-mail List, please let
us know by entering your email here:
http://www.savijewels.com/optout |
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| 13. Is
your Site Secured ? |
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If you could not find the answer to
your question, Don't hesitate to contact
us at savijewels@gmail.com
with any questions/concerns. We do our
best to respond to emails within 1-2
business days.
Please add our Email address savijewels@gmail.com
to your Address book to avoid our
responses being blocked by your mail
filter.
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